Return, Exchange & Refund Policy
Last updated: 02-02-2026
This policy explains how returns, exchanges, and refunds work for orders placed on our website www.shoppersart.in
We sell clothing, cosmetics, home décor and home appliances. Because of the nature of some products (especially cosmetics and personal care), not all items are eligible for return.
1. General Conditions
- You must raise a return or exchange request within 24 hours of delivery (for missing & wrong item).
- The product must be in its original condition, unused, unworn, unwashed, and with all tags, labels, seals and original packaging intact.
- You must provide proof of purchase (order ID/invoice).
- Items returned without prior approval may be rejected and sent back.
2. Non‑Returnable / Limited‑Return Items
For hygiene and safety reasons, the following are generally not returnable unless you receive them wrong:
- Opened or used cosmetics and personal care products;
- Products with broken hygiene seals or tampered packaging;
- Items marked as “Non‑returnable”, “Final Sale” or “No Exchange/No Return” on the product page.
We reserve the right to refuse returns that do not meet these conditions.
3. Eligible Items – Clothing, Home Décor & Appliances
Subject to Section 1, the following are usually eligible for return or exchange:
- Clothing and fashion items (wrong product, missing item);
- Home décor items;
- Home appliances and accessories (if wrong or missing on arrival).
Eligibility may vary by product – please check the details on the product page.
4. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect item:
1. Report within 24 hours of delivery.
2. Email us at shoppersart@gmail.com or WhatsApp/Call 9821403795 with:
- Order ID
- Clear photos and opening videos of:
- The product
- The outer packaging
- The invoice/label
- A brief description of the issue.
We will review your request and may offer a replacement, exchange, or refund, at our discretion and in line with applicable law.
5. Return / Exchange Process
1. Request:
- Contact us at shoppersart@gmail.com or 9821403795 within 24 hours of delivery.
- Share order ID, product details, reason for return, and supporting photos if required.
2. Approval:
- We will confirm if your return/exchange is approved and share instructions.
- For some locations, we may arrange a pickup via our courier partner. For others, you may be asked to self‑ship the item to our return address.
3. Packing:
- Pack the product securely in its original packaging, with all tags, accessories, free gifts (if any), and invoice.
4. Shipping Costs:
- If the return is due to our error (wrong item, missing), we may bear the return shipping cost (or reimburse reasonable courier charges for self‑ship with proof).
6. Inspection and Approval
- Once we receive the returned product, our team will inspect it for:
- Condition (unused, unwashed, undamaged);
- Presence of all tags, labels, accessories, and original packaging.
- After inspection, we will notify you whether your return/exchange/refund is approved or rejected.
- If rejected (e.g., used, damaged, missing tags), the product may be sent back to you, and no refund will be issued.
7. Refunds
If your return is approved for a refund:
- Refunds will be processed to your original payment method (e.g., card, UPI, wallet) or as store credit, depending on availability and our discretion.
- Please allow approximately 5–7 business days after approval for the refund to be processed. Bank or payment gateway timelines may vary.
Shipping and COD charges:
- Original shipping charges and COD charges are NON‑REFUNDABLE, except where required by law or in rare cases of our clear error (at our discretion).
- If your order included any discounts or coupon codes, the refund amount will be adjusted accordingly and will not exceed the amount actually paid by you.
8. Exchanges
- Exchanges are subject to stock availability.
- If the requested replacement product/size is not available, we may:
- Offer an alternative product, or
- Process a refund/store credit instead, as per this Policy.
Exchange process and conditions are the same as returns (Sections 1, 3, 5, and 6).
9. Order Cancellations
9.1 Cancellation by Customer
- You may request cancellation of your order before it is dispatched by contacting us at shoppersart@gmail.com or 9821403795.
- If the order has already been dispatched, it usually cannot be cancelled, but you may be able to initiate a return after delivery as per this Policy (within 24 hours).
9.2 Cancellation by Shoppers Art
We may cancel an order (in full or part) due to:
- Product unavailability or stock issues;
- Payment issues or suspected fraudulent activity;
- Incorrect pricing or product information;
- Other reasons at our reasonable discretion.
If we cancel your order after payment, we will refund the amount paid for the cancelled portion (excluding any non‑refundable charges if applicable by law and clearly stated at the time of purchase).
10. Important Notes
- Please do not send any products back without first contacting us and receiving confirmation.
- We are not responsible for items lost or damaged in transit during customer‑initiated returns (self‑ship). Please use a reliable, trackable courier.
- Our decision on returns, exchanges, and refunds will be final, in line with this Policy and applicable Indian consumer laws.
11. Contact Us
For any questions or to start a return/exchange/refund request, please contact:
Shoppers Art
Email: shoppersart@gmail.com
Phone/WhatsApp: 9821403795
Address: Uttam Nagar, Delhi- 110059, India